Who is responsible?
Assured Home Improvements Limited is the controller for information collected through this website. Contact contact@assuredhi.co.uk with privacy questions or requests.
YOUR INFORMATION
Privacy & enquiries
Assured Home Improvements Limited handles your information to discuss your project and respond to your enquiry.
Information you provide
We collect your name, phone number, email address, postcode, selected service and project description. A detailed enquiry also includes your budget range, preferred start period, plans status and any optional photographs. Please do not include sensitive personal information.
Purpose and lawful basis
We use enquiry details to take steps at your request before entering a potential contract and to manage project discussions. Keeping relevant follow-up records supports our legitimate interest in handling enquiries. A privacy acknowledgement is not consent to unrelated marketing.
Storage and access
Enquiries and photographs are stored privately in Lovable Cloud. Access is restricted to authorised administrators. Hosting and storage providers process information to support the website; international transfers, where applicable, must use appropriate safeguards. We do not sell your enquiry details or publish them as project content.
Retention
Keep enquiry information only while needed for project discussions, contract administration or applicable legal obligations. You may request removal of an enquiry no longer needed for these purposes. A formal business retention schedule is awaiting confirmation.
Your rights
Depending on the circumstances, you can request access, correction, deletion or restriction of your information and object to processing based on legitimate interests. Contact us using the email above. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and optional measurement
Essential browser storage remembers your privacy choices and supports secure administrator sign-in. Optional analytics is off until you opt in. No advertising or analytics provider identifiers have been installed. With analytics enabled, supplied campaign labels may be associated with an enquiry; no customer contact details are sent to the analytics adapter.